how i work

The algorithm never sleeps. But people need to.

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A working relationship that works for everyone.

The paid ads industry is always on (for better or worse). One of my core operating principles is to model business practices that leave room for real life.

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Graphic showing Rob's level of availability
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Response times & availability

The pace of all digitally-enabled work can be relentless, which is a recipe for disrupting our ability to sleep enough, eat right, exercise, and spend time with the people who matter most. You know, things outside of work that make our lives feel rich and rewarding.

Expect open, async lines of communication when we work together via email or a dedicated Slack channel. “Business as usual” availability means a 1-2 business day response time for general correspondence and faster turnaround time for urgent account matters.

For details on typical response times, preferred communication channels, and more, check out the FAQs.

My go-to emojis

🤷🏻‍♂️🤌 😜 🤣 🙌 😵‍💫

Billing:

As a one-person company, my time is better spent managing ads than A/R.

I ask all of my clients to enroll in ACH for invoicing. I bill at the first of the month, and payments are drafted on the last day of the month.

Clients receive three reminders throughout the month – no surprises here! And auto-pay and manual approvals are both options.

Frequently asked questions

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